Viral Video Takes on United Airlines

Companies often don't get it when it comes to customer service. Airlines are big culprits in this regard. From fees for bags to snacks to possibly even using the toilet (one proposed revenue generator) they fail to remember that they are in the service business. In a video that has gone viral, the Sons of Maxwell, a band traveling on United Airlines to Nebraska, takes on the airline for breaking their Taylor guitar and for the lack of responsible customer service. The video is catchy and is not what you want to have happen to your brand.